Customer Review


What Our Customers Say

Excellent experience with Exotic pets, brilliant advice and communication, chameleon came in perfect health and condition, he was packaged very well and came on time. Can not fault Exotic pets in any way, will definitely be buying from them again and recommending to others.
Fast dispatch on my mantis. Had a little problem with Royal Mail and customer service were extremely helpful. Really friendly too! My mantis is beautiful, she has settled into her new home right away and has even taken food. I’ll would definitely recommend and I will be using exotic pets again.
Order was dispatched on Tuesday afternoon and it was delivered less than 18hrs later! Quickest live food delivery I've ever ordered, although order was placed last Friday, I understand it was too late to be sent before then, due to the bank holiday Monday, so I'm more than happy with the dispatch time, will 100% be using these guys again!
Everyone is extremely helpful, friendly and approachable. There is great care towards their reptiles and the staff are amazing and extremely knowledgeable. Gemma is amazing as she has offered support and advice when my lizard Blue does something a bit odd! I love going to Exotic Pets and we are already planning our next addition!
Very happy they took few extra day but contacted me to let me know the weather was the problem happy my t's healthy happy with there home's thank you for everything
I’ve ordered from them twice has been great service and delivery is fast. I get my live food from them and bought a curly hair tarantula came well packaged and healthy also buy my accessories for the tank got some small wood but it was massive was definitely worth it for the small price
Ordered for the frist time got two Asian long tailed lizard they arrived so healthy well packed and am over the moon with them the customer service is amazing to i spoke to a guy called Aaron he made me feel so welcoming over the phone means a lot to me that as i suffer from bad anxiety so it made me feel so much better with everything you now have my royalty and will allways use your business thankyou so much
I found this shop in dronfield when Covid started, my rescued bearded dragon needed a overhaul as was living in a complete death trap this was the only store in the local area that had everything I needed, very friendly very knowledgeable and very professional.
Great friendly staff who are very knowledgeable and supportive when purchasing from here. The help and advise I received when buying my frog was really helpfull. Honest and very reasonably priced aswell. I would recommend to anyone
For me this is by far the best reptile shop in the area. I have brought reptiles from here and food on a regular basis. The staff are very knowledgeable in their animals and equipment. The welfare of their animals while at the shop and when going to their new homes is of upmost importance to them, to ensure they have a happy and healthy life. Highly recommended!
One of the best shops around easily I visit often for live food and other bits I have over the last couple of months had a couple of lizards from here and they have always been in good health and the staff are always keen to pass on good information and always do a lot of checks where the animal will be housed and if not suitable have advised changes Recommend to everyone looking to get a reptile or invert 10/10
Have purchased insects in the past and have found Exotic Pets, to be very good at what they do. Never had any issues with them and would thoroughly recommend them for the purchase of insects and other exotics.
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